Shipping Information

Has my order been shipped?
Click here to look up your order and see your parcel tracking number to follow your delivery.

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Can I change my shipping address?
Except for preorders, you cannot change your shipping address after you have submitted your order. For errors made in the shipping address on Preorders, please contact Customer Service. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your bank account.

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How do I get my tracking number?
Click here to look up your order and see your parcel tracking number to follow your delivery.

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Do you ship to my country ?
The list of countries for which we ship goods is proposed during the checkout process.

For more details on countries and charges applied, please follow this link .

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Do I have to pay customs fees?
Custom and tariff fees may apply according to your country's import laws We do not collect those fees

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Can I change my shipping method?
Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.

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