Download Information

How do I play the game I purchased?

You need to have Uplay PC installed to run your game

Your game will automatically be available in the "GAME" section after a short delay

Launch Uplay PC

/!\ Please note that on some less recent orders, a link will be provided to directly download your game and activate it using the activation key provided.

• Where should I save the download file?

You can save the download file anywhere you like but you should be sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.

• What will happen when I download?

Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.

• What should I do after I download?

When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.
If you are still having problems, contact Customer Service.

More questions? Back to Main Help Page

Is the game available offline?
Once purchased it is available on your game page of Uplay PC. In most cases, It is not necessary to have an internet connection (Please note that some games and game modes require an internet connection) If you log in on another computer, you will need a onetime internet connection to build your game collection on the new computer.

More questions? Back to Main Help Page

My game does not appear in the launcher
Try to redeem the key you received in Uplay PC

  • Anywhere in the application, click on the cog icon in the upper-right corner, then click “Activate Product”
  • Enter your CD-Key in the input field and press OK
  • The final confirmation will be displayed, showing the game you are about to activate
  • Press OK, and it’s done!
  • If you are still having problems, contact Customer Service.

    More questions? Back to Main Help Page

    Will pre ordered games be added automatically to my account?
    Yes! You will get a confirmation email after your purchase has been completed. On the release date of the game, a tile will appear on your games page in Uplay PC allowing you to begin the download process.

    More questions? Back to Main Help Page

    How do I access season pass & DLC that I have bought?
    DLC is unlocked using codes and the unlocking process is handled by the game that you bought the DLC for. When you buy DLC you will receive a code that you should enter in the Game’s menu.

    Some Games will have an option in the settings menu; usually under extras that will state “redeem code” or “enter content code” (the exact wording may be different from game to game).

    Once you have done this the DLC will be available for you to play on any PC that you use your Uplay account on.

    More questions? Back to Main Help Page